Returns & Refund Policy
At Sacha's Cakes, we take pride in our fresh bakes; however, due to the perishable nature of our products, we can only offer resolutions for items that arrive damaged or incorrect. Please notify us within 24 hours of delivery to ensure we can rectify any issues with your order immediately.
Inspect Your Order
Carefully check your cake or treats upon arrival to ensure everything is in perfect condition and matches your order details.
Document Issues
If you notice damage or a mistake, take clear photographs of the product and the packaging as evidence for our quality control team.
Contact Support
Email our customer service team within 24 hours at [email protected] with your order number and attached photos.
Resolution Process
Our team will review your claim and, if approved, will arrange for a replacement cake to be delivered or issue a partial or full refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing