Frequently Asked Questions
Everything you need to know about ordering your favorite treats from Sacha's Cakes.
How do you ensure the cakes stay fresh during delivery?
All our cakes are baked to order and shipped in temperature-controlled, insulated packaging with food-grade gel packs to maintain optimal freshness and texture during transit.
Do you offer options for specific dietary restrictions?
Yes, we offer a dedicated selection of gluten-free, vegan, and nut-free cakes. Please check the 'Dietary' section of our menu for full ingredient lists and allergen information.
What is your lead time for custom cake orders?
For custom designs and large celebration cakes, we require a minimum of 7 days' notice. Standard signature cakes can be ordered up to 48 hours in advance.
Can I track my cake delivery?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a real-time delivery window from our specialized courier service.
What is your return policy for perishable goods?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an issue with quality, please contact us within 24 hours for a replacement or refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.